Terms of Service

1. Acceptance of these terms

These Terms of Service (“Terms”) form a legally binding agreement between you (“you”, the “Customer”) and Qmanja Solutions (“we”, “us”, “our”), governing your access to and use of the Qmanja Loyalty platform, including the web dashboard, REST API, and all related services (collectively, the “Service”).

By creating an account, starting a free trial, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

If you do not agree to these Terms, do not use the Service.

2. The service

Qmanja Loyalty is a software-as-a-service loyalty programme platform designed for restaurant chains and hospitality brands. The Service allows you to:

• Configure brand-level and outlet-level loyalty earn and redemption rules.
• Issue and track loyalty points for your customers (“guests”) identified by phone number.
• Integrate your point-of-sale system or ordering platform with the Qmanja Loyalty API.
• View analytics, transaction ledgers, and liability reports via the dashboard.
• Export data in Excel format.

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice, except where urgent security or legal reasons require immediate action.

3. Accounts

Eligibility: You must be at least 18 years old and represent a legitimate business to create an account. The Service is not available to individuals acting in a personal consumer capacity.

Account security: You are responsible for maintaining the confidentiality of your login credentials and API keys. You must notify us immediately at admin@qmanja.com if you suspect unauthorised access to your account. We are not liable for losses arising from your failure to keep credentials secure.

One account per subscription: Each subscription code can be used to create one Brand Admin account. You may create additional outlet-level API keys from within the dashboard.

Accurate information: You agree to provide accurate, current and complete information when creating your account and to keep it updated.

4. Free trial

We offer a 14-day free trial that gives you full access to the Service, subject to the outlet limit specified at the time of sign-up. No payment method is required to start a trial.

• The trial begins when you successfully verify your email address and your account is created.
• At the end of the trial period, your account will be suspended. No data is deleted immediately — you will have a reasonable period to export your data or upgrade to a paid plan.
• We reserve the right to terminate a trial at any time if we reasonably believe it is being used in violation of these Terms or for fraudulent purposes.
• We limit one free trial per email address and per organisation. Creating multiple trial accounts to circumvent this limit is a violation of these Terms.

5. Subscriptions and payment

Subscription codes: Paid access to the Service is granted via a one-time subscription code issued by us following approval of your access request. You use the code to activate your account for the plan duration.

Plan terms: Each plan specifies a duration (typically one year) and a maximum number of outlets. Your subscription covers all features of the Service during the plan period.

Renewal: Subscriptions do not auto-renew. We will notify you in advance of your plan’s expiry. To continue using the Service, you must request a new subscription code.

Fees: Plan fees are quoted in Indian Rupees (INR) inclusive of applicable taxes unless otherwise stated. Fees are non-refundable once the subscription code has been activated, except where required by applicable law or at our sole discretion.

Taxes: You are responsible for all taxes, levies, or duties imposed by tax authorities on your use of the Service, including GST where applicable.

6. Acceptable use

You agree not to use the Service to:

• Process loyalty transactions for goods or services that are illegal in India or the jurisdiction where the transaction occurs.
• Issue or redeem fraudulent points or manipulate balances without a genuine corresponding transaction.
• Attempt to reverse-engineer, decompile, or extract the source code of the Service.
• Use the API to send requests at a rate that causes disruption to the Service or other customers (“rate abuse”).
• Resell, sublicense, or white-label the Service to third parties without our prior written consent.
• Use the Service to store, transmit, or process data in a manner that violates applicable data protection laws.
• Circumvent or disable any security features, including API key scoping and anti-fraud measures.

We reserve the right to suspend or terminate your account immediately and without notice if we reasonably believe you have violated this section.

7. API and integrations

API keys: You are solely responsible for the security of the API keys you generate. Each key is scoped to a single outlet. We are not liable for transactions made using a key that you shared, lost, or failed to rotate after a suspected compromise.

Idempotency: The Qmanja Loyalty API uses the reference ID you supply to prevent duplicate transactions. It is your responsibility to use unique, stable reference IDs per order. We accept no liability for duplicate transactions caused by reference ID collisions in your system.

Third-party integrations: When you integrate a third-party point-of-sale system, you are responsible for ensuring the integration complies with both your agreement with that provider and with these Terms.

API changes: We will provide reasonable notice before making breaking changes to the public API. Non-breaking changes (additive fields, new endpoints) may be made without notice.

8. Your data

Ownership: You retain ownership of all data you upload or generate through the Service, including loyalty guest phone numbers, transaction records, and configuration settings (“Customer Data”).

Licence to us: You grant us a limited, non-exclusive licence to process Customer Data solely for the purpose of providing the Service to you.

Data processing: With respect to loyalty guest personal data (phone numbers and transaction records), we act as your data processor. You are the data controller and are responsible for: (a) having a lawful basis for collecting and processing guest data; (b) providing guests with appropriate privacy notices; and (c) handling any guest data access or deletion requests.

Exports: You can export your data in Excel format at any time from the dashboard. We also provide export access for a reasonable period after account closure or subscription expiry.

See our Privacy Policy for full details of how we handle personal data.

9. Intellectual property

All intellectual property rights in the Service — including software, design, trademarks, and documentation — are owned by or licensed to Qmanja Solutions. Nothing in these Terms transfers any ownership of our intellectual property to you.

You grant us the right to use your brand name and logo solely for the purpose of identifying you as a customer in our sales and marketing materials, subject to your right to revoke this permission at any time by notifying us in writing.

10. Availability and support

We aim to provide a reliable Service but do not guarantee uninterrupted availability. We may perform scheduled maintenance that temporarily affects access; we will try to schedule this during off-peak hours and notify you in advance where possible.

Support: We provide email support at admin@qmanja.com. We aim to respond to all support requests within one business day. Support is available Monday to Saturday, 9 am to 6 pm IST.

We do not currently provide a formal Service Level Agreement (SLA). If your business requires guaranteed uptime commitments, please contact us to discuss commercial arrangements.

11. Limitation of liability

To the fullest extent permitted by applicable law:

• The Service is provided “as is” without any warranty, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, even if we have been advised of the possibility of such damages.
• Our total aggregate liability to you for any claims arising under or related to these Terms or the Service shall not exceed the total fees paid by you to us in the 12 months preceding the claim.
• We are not liable for loyalty point disputes between you and your guests. The accuracy of loyalty calculations depends on the transaction data you or your POS system submits to the API.

Nothing in these Terms limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

12. Termination

By you: You may close your account at any time by contacting us at admin@qmanja.com. Fees already paid are non-refundable unless otherwise agreed.

By us: We may suspend or terminate your access to the Service immediately without notice if:

• You breach these Terms and fail to remedy the breach within 7 days of written notice.
• You engage in fraudulent, abusive, or illegal activity.
• We are required to do so by law or a regulatory authority.

We may also terminate the Service on 30 days’ written notice if we decide to discontinue it entirely, in which case we will provide a pro-rated refund of unused prepaid subscription fees.

Effect of termination: On termination, your right to access the Service ceases. We will retain your data for a reasonable period (see our Privacy Policy) and make it available for export on request before permanent deletion.

13. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of India.

We encourage you to contact us first at admin@qmanja.com to resolve any dispute informally before initiating formal proceedings.

14. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and notify you by email at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the Service before the effective date.

15. Contact

If you have any questions about these Terms, please contact:

We aim to respond to all legal enquiries within 14 business days.