Everything you want to know
before you go live

You can either start a free 14-day trial (verify your email and you're in, no card required) or fill in the request access form and we'll send you a subscription code within hours.

Most brands complete the full setup — brand config, earn rules, and the first outlet connected — in under a day. Teams with 10+ outlets often finish all outlets in a single afternoon, because the per-outlet step is just: add outlet, generate key, paste key into POS.

No. The dashboard is designed for brand managers and ops teams — no technical background required to set up your brand, earn rules, outlets, or multipliers. You only need a developer if you're connecting a third-party POS via the API (for Qmanja POS, it's zero-code).

The 14-day trial gives you full access to every feature — same as a paid plan. The only difference is it expires after 14 days and may have a lower outlet limit. At the end of the trial you can request a paid plan and your brand data, rules, and guest transactions all carry over.

No. Guests identify themselves with their phone number at the counter — no app, no card, no registration form required. The POS looks up the balance, earns points, and can display the new balance on the receipt or screen.

Yes — if you enable chain-wide points for your brand, guest balances are shared across every outlet. A guest who earns at your Bandra location can redeem at your Pune outlet on their next visit. It's a single toggle in your brand settings.

You set an inactivity window (e.g., 180 days). If a guest hasn't had any activity within that window, their outstanding points expire automatically. Each expiry is recorded as a debit transaction in the ledger — you can always see exactly which points expired and when.

When your POS voids a transaction using the original order reference ID, the points earned on that transaction are reversed automatically. Balances never go negative — if a guest already spent the points, the reversal brings the balance to zero rather than negative. Every step is recorded in the ledger.

Yes. Time-wise rules let you set a multiplier for a specific date range (e.g., Diwali week), specific days of the week, or specific time windows. You activate and deactivate them from the dashboard — no code change, no developer call. The highest multiplier across all active rules applies to any given transaction.

Yes — out of the box. Qmanja POS is pre-configured to send earn and redeem calls to Qmanja Loyalty. You connect your loyalty account, paste the outlet API key into the POS settings, and it works immediately with no custom code.

Yes. The Qmanja Loyalty API is a standard REST JSON API. Your integration team needs to make two calls: an earn call after checkout and a redeem call when a guest asks to use points. The full API reference is in your dashboard. Most third-party POS integrations take a few hours for a developer to build.

All earn and redeem calls are idempotent on the POS order reference ID. If the same call is made twice with the same reference, the second call is silently ignored — the guest is never double-credited or double-charged. This is built into the API by design.

Go to the outlet in the dashboard and click "Rotate key." The old key stops working immediately and a new one is issued. Because keys are scoped per outlet, rotating one key has no effect on any other outlet. The full rotation takes under 10 seconds.

No. You pay the annual subscription fee for your plan — that's it. No setup fees, no per-transaction fees, no feature add-ons. Everything is included.

Each physical location (or logical ordering channel) that generates loyalty transactions. A restaurant with dine-in and a separate delivery-only ghost kitchen at the same address are typically two outlets.

Yes. Contact us when you need to add more outlets and we'll issue a new subscription code for the next tier. Your brand, outlet configs, and all guest data carry over with no disruption.